Social Media Community Manager (Remote)
A financial services organization is seeking a Social Media Community Manager for a great Remote opportunity with their team. This role focuses on night and weekend community management across social media channels, including social care, brand engagement, campaign support, and risk mitigation.
About the Opportunity:
- Shift: Nights (and some mornings)
- Schedule: Monday to Friday (occasional weekends)
- Hours: 7pm to 10pm (Mon to Fri); 8am to 10am & 8pm to 10pm (weekends with a few required daytime meetings; some holidays expected)
- Setting: Remote
Responsibilities:
- Manage and maintain social media channels with a focus on community engagement and social care
- Support brand engagement and campaign-related social activity across owned social platforms
- Monitor social conversations for trends, issues, and risks, escalating concerns when appropriate
- Collaborate with business partners and internal stakeholders in a fast-paced environment
- Prioritize tasks, manage tactical projects independently, and respond efficiently under pressure
- Perform other duties, as needed
Qualifications:
- 1-3 years of professional experience in Marketing, Public Relations, Social Media, or Customer Care
- High School Diploma / GED
- Experience managing tactical projects and meeting tight deadlines
- In-depth social media experience, including the ability to recognize issues, assess risks, and escalate concerns appropriately
- Experience identifying trends and key themes in social conversation
- Strong oral and written communication skills
- Ability to prioritize, multitask, and work independently with self-initiative
Desired Skills:
- Bachelor's degree in communications, Public Relations, Marketing, English, or a related field
- Social media listening experience
- Sprinklr experience
- Knowledge of financial services or the automotive industry
- Experience with Zoom and Microsoft Outlook